De - matting Policy
If your dog's coat is matted you acknowledge and agree that it may not be possible for Tails-N-Fur to achieve the style that you desire. we will try our very best to meet your requirements however a matted coat may result in us having to clip/shave your dog's coat short.
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This agreement has been given to you as we feel the kindest thing to do for your dog is a de-matting service. Some coat types are extremely high maintenance and when things like weather, lifestyles, time, and if your dog is willing to be groomed, it doesn't take long for your dog's coat to become matted! We are here to make sure we get these mats out of your dog's coat successfully, Mats occur frequently in many dog breeds with curly, fine hair, or double coats. Matting happens when fur becomes tangled and wraps around itself, this can cause pain and discomfort to your dog.
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Our main priority here at Tails-N-Fur is the safety and welfare of your dog, we want their visit with us to be as calm and stress-free as possible, resulting in them feeling better after their grooming session. Under the Animal welfare act 2006 (updated 2010) quote "All Animals are to be protected from pain, injury, suffering, and disease" we believe that shaving off the matted fur is the most humane way to do this. This may seem like drastic measures but it is the least stressful and painful way to groom a matted dog and we feel this is the best option for your dog.
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In accordance with the Animal Welfare Act, we will not spend more than 15 minutes de-matting. Where possible we will work to de-mat/brush any hair that may be salvaged but only under the strict condition that it is causing no pain or suffering to your dog. If we feel your dog may become stressed, we will not attempt to do so. There will be an additional charge for the process as it requires more time and patience.
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Thank you - Sophie Beeson | Tails N Fur
Thank you!
Double Coat Policy
Here at Tails-N-Fur, we do not recommend shaving down double-coated dogs. It is important to realize that shaving a double-coated dog can have a long-term effect on your dog as it will impair the texture and feel of the dog's natural coat as well as removing its top layer of protection. This will result in the coat not being able to fully grow back which in term can have an impact on your dog well being.
Razor burns are likely which can be painful for the dog and take a while to heal. Dogs with double coats tend to have more sensitive skin so being exposed to the sun and its UV rays will be harmful to them.
We will speak to the owner and only if it is decided that it is absolutely necessary for the health and well-being of the dog, we will shave the dog. We may seek advise from your vet on the matter. there is a higher risk of alopecia when shaving double-coated breeds, and can happen any time even after first session or years down the line, we can not take any responsibility and is at owners own risk if you want the full double coat removed.
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Thank you - Sophie Beeson | Tails N Fur
Thank you!
Flea & Tick Policy
We politely ask that you ensure your dog is up to date with any flea and tick treatment before their scheduled appointment with us. If you suspect they may have fleas or a tick please check them thoroughly and inform us as soon as you can if you need to cancel your appointment. (please also see cancellation policy).
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If we do come across any fleas/ticks on your dog, we will contact you straight away so you can come and collect them immediately. We will be unable to continue grooming your dog for health and safety reasons so your dog's grooming service will be stopped at this point.​ Depending on where we are up to in the groom, a fee may incur.
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We will then arrange a new date to complete the grooming service with you.
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Fleas - once Seen we will assess how affect your dog is. we shall contact you straight away and advise on best course of action.
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Ticks - will be removed as safely as possible if not deemed to be saf to remove we will ask you to take to the vets to remove.
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You will be charged full payment as we will need to ensure the salon is sanitized which means taking time out to fully sanitise the salon before grooming any other dogs.
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Thank you - Sophie Beeson | Tails N Fur