Customers are required to pay a deposit of £25 at the time of booking their dog for a grooming session. This deposit will be non-refundable if an appointment is cancelled with less than 48 hours' notice, if an appointment is missed, or if continual rescheduling occurs. If your appointment goes ahead as scheduled the deposit paid to us will be deducted from the total cost of the dog grooming session.

 

If provided us with 24 hours notice for cancellation we can then carry over the deposit to the next grooming session. A record will be made of this.Cancellations can be made easily by calling on 07876100880 or by sending an email to Tailsnfurinformations@gmail.com If the cancellation is more than 48 hours' notice, then we will be happy to refund the deposit paid at the time of booking.

 

The deposit will be refunded by the method used for payment at the time of booking the grooming appointment. If a different method is needed, we ask that we are informed of how the preferred form of payment is to be refunded and the salon will do our best to sort this out for you.Refunds will be paid within 14 days of the refund request. We will confirm the request by writing an invoiced email. If for any reason the 14 days cannot be met we will inform the client immediately.

 

If the grooming session has started but we are unable to proceed and finish the full grooming session due to the dog's uncooperative or aggressive behaviour, we will have to end the grooming session immediately for the welfare and safety of our staff and the dog.

 

We ask that our introduction forms are filled out honestly regarding the dog's temperament and any worries the client may have about their dog being groomed so that we can prepare ourselves for the dog's grooming session and assess whether we think they are suitable to be groomed in our salon safely.

 

We reserve the right to cancel the grooming session if we feel under threat and that we have not been properly informed of the dog's behaviour. A reasonable charge will be charged for the time spent trying to groom the dog and the allocated slot appointed to the client.

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Thank you - Sophie Beeson | Tails N Fur